This Privacy Policy applies to Launch Training Group Pty Ltd trading as PROESS (ABN 62 166 912 769) ("PROESS", "we", "us", or "our"). We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We collect personal information that you voluntarily provide to us through our website contact form, including:
- First and last name
- Email address
- Phone number
- Organisation name
- Project details and messages you submit
We may also collect non-personal technical information automatically when you visit our website, including your IP address, browser type, device type, pages visited, and time spent on the site. This information is collected via cookies and analytics tools (see Section 5).
2. How We Use Your Information
We use the personal information we collect to:
- Respond to your enquiries and communicate with you about our services
- Assess whether our services are suitable for your project
- Maintain records of our communications
- Improve our website and services based on aggregate usage data
- Comply with any legal obligations
We will not use your personal information for direct marketing purposes without your consent.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may disclose your information to the following third-party service providers who assist us in operating our website and business:
- Tally.so — our contact form provider, which processes form submissions on our behalf. Tally stores submission data on servers that may be located outside Australia. You can review Tally's privacy policy at tally.so/privacy.
- Microsoft 365 — our email and business productivity platform, used to receive and manage your enquiry. Microsoft's privacy policy is available at privacy.microsoft.com.
- Google Analytics — we use Google Analytics to collect anonymised information about how visitors use our website. Google may transfer this data to servers outside Australia. You can review Google's privacy policy at policies.google.com/privacy.
We may also disclose your information where required or permitted by law, or where we believe disclosure is necessary to protect our rights or the safety of others.
4. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored within secure cloud platforms (Microsoft 365 and Tally.so) with industry-standard security measures.
While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. You provide information to us at your own risk.
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
5. Cookies and Analytics
Our website uses cookies — small text files stored on your device — to improve your browsing experience and to collect analytical data about website usage.
We use the following types of cookies:
- Essential cookies: Required for the basic functioning of the website. These cannot be disabled.
- Analytics cookies: Used by Google Analytics to collect anonymised data about how visitors use our website (pages visited, time on site, device type). This helps us improve the website. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit allaboutcookies.org.
6. Cross-Border Data Transfers
Some of our third-party service providers (including Tally.so and Google) may store or process your personal information outside of Australia. By submitting information through our website, you consent to your personal information being transferred to and processed in countries outside Australia. We take reasonable steps to ensure any overseas recipients handle your information in accordance with the Australian Privacy Principles.
7. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Request access to the personal information we hold about you
- Request that we correct personal information that is inaccurate, incomplete, or out of date
- Make a complaint about how we have handled your personal information
To exercise any of these rights, please contact us using the details in Section 9.
8. Complaints
If you believe we have breached the Australian Privacy Principles or the Privacy Act 1988 (Cth), you may lodge a complaint with us in the first instance by contacting us at the details below. We will respond to your complaint within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
9. Contact Us
For any privacy-related enquiries, requests, or complaints, please contact us at:
- Entity: Launch Training Group Pty Ltd trading as PROESS
- ABN: 62 166 912 769
- Email: info@proess.dev
- Location: Queensland, Australia
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.